Chapter 01 · Sections 01–05
Access and authority
Acceptance and purchase authority
By purchasing, accessing, or using FieldScout, you accept these terms. Subscriber means the individual professional purchasing Individual access or the organization purchasing Agency access. Individual purchasers accept for themselves. Agency purchasers represent that they can bind the organization; other users must have its authorization. Do not purchase for an organization without that authority.
Eligibility and accounts
FieldScout is a business service for individual HVAC technicians, contractors, energy auditors, inspectors, insulation and building-science professionals, Weatherization professionals, and agencies and their authorized workforce. Account information must be accurate and current. Accounts are individual and may not be shared, transferred, or used to access an agency, jurisdiction, record, or function outside the user's authorization.
Purchased users and account security
Individual includes one full-access account for one person. Agency includes the exact number of purchased users, including the Agency Lead. The Subscriber is responsible for credential protection and, for Agency access, authorized user assignment, appropriate permissions, and prompt removal of access that is no longer needed. Notify FieldScout support of suspected account compromise.
Service scope and boundaries
FieldScout provides professional workflow, documentation, source, field, planning, evidence, review, billing, and account tools within the capabilities made available to the Subscriber. Features may depend on assigned jurisdiction, verified sources, supported inputs, and configured services. FieldScout is not an emergency service.
Official decisions and professional judgment
The Subscriber remains responsible for official program decisions, required approvals, recordkeeping, customer communications, safe work practices, governing manuals, approved audit software, permits and code obligations where applicable, and qualified professional judgment. FieldScout output is support material and must be reviewed before use.
Chapter 02 · Sections 06–09
Subscription and payment
Pricing, renewal, and payment
Subscription pricing is the recurring amount shown in the confirmed order. Subscriptions renew automatically at the selected monthly or annual cadence unless canceled before the next billing or renewal. The Subscriber authorizes Stripe to process recurring charges using its selected payment method.
Quantity and cadence changes
Individual subscriptions remain limited to one person when billing cadence changes. For Agency subscriptions, paid-user increases may take effect after an updated price review and explicit confirmation. Reductions and annual-to-monthly changes take effect at renewal. Quantity cannot be reduced below accounts already active or prepared for access. Any changed recurring amount must be shown before confirmation.
Taxes
Displayed subscription prices do not include taxes unless expressly shown. The Subscriber is responsible for applicable taxes, duties, or governmental charges associated with its purchase, except taxes imposed on FieldScout's income.
Cancellation and refunds
Monthly subscriptions may be canceled at any time before the next monthly billing. Payments already made are nonrefundable. Annual subscriptions may be canceled at any time before the next annual renewal. No prorated or partial refunds are provided.
Chapter 03 · Sections 10–14
Use, ownership, and third parties
Acceptable use
Do not bypass access controls; share credentials; probe another account's data; disrupt or overload the service; introduce malicious code; reverse engineer except where law does not permit that restriction; upload unlawful or unauthorized content; misuse source material; or use FieldScout for unsafe, deceptive, infringing, or unauthorized decisions.
Subscriber and customer-work ownership
As between the Subscriber and FieldScout, the Subscriber retains its rights in customer work and other content it submits, subject to applicable law and third-party rights. FieldScout retains its rights in the service, software, product design, documentation, and original materials.
Service-processing license
The Subscriber grants FieldScout a limited, nonexclusive license to host, copy, process, transmit, display, and otherwise use Subscriber content only as needed to provide, secure, support, maintain, and improve the service and to meet applicable obligations. This license does not transfer ownership of Subscriber content.
Approved sources and third-party content
Program manuals, approved sources, equipment records, links, and other third-party content remain subject to their own ownership and use terms. Availability or citation does not mean FieldScout owns, endorses, or guarantees that content. The Subscriber must verify current governing material.
Stripe and third-party services
Stripe processes checkout, recurring payments, invoices, and billing-portal activity under Stripe's terms and privacy practices. Other integrations and service providers may have separate terms. FieldScout is not responsible for a third party's independent service, content, or availability.
Chapter 04 · Sections 15–17
Service operation and account end
Service changes and maintenance
FieldScout may add, change, limit, pause, or retire features for maintenance, safety, security, legal, source-readiness, or operational reasons. Source-backed WAP Chat requires eligible indexed and verified jurisdiction sources and FieldScout activation for that jurisdiction; that availability does not limit general FieldScout access. No uptime or response-time guarantee is made in these terms.
Suspension and termination
FieldScout may suspend or terminate access for nonpayment, security risk, misuse, legal obligation, material breach, or conduct that threatens people, agencies, data, or the service. The Subscriber may stop using the service and cancel its subscription under the cancellation terms. Provisions that by their nature should survive will continue after termination.
Export and deletion responsibilities
The Subscriber is responsible for exporting records it must retain before access ends. Authorized export or deletion requests are subject to identity, account authority, security, immutable history, billing, legal, and technical requirements. Termination does not transfer official recordkeeping duties to FieldScout or guarantee immediate deletion of every record.
Chapter 05 · Sections 18–20
Risk allocation
Warranty disclaimer
Field guidance only. Verify site conditions, official program requirements, codes, and manufacturer instructions; use qualified professional judgment. FieldScout does not approve work, authorize funding, or guarantee safety, eligibility, or compliance. To the extent permitted by applicable law, FieldScout and its operators assume no liability for decisions, work, or outcomes based on this guidance. To the extent permitted by applicable law, FieldScout is provided on an as-is and as-available basis. FieldScout disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, and does not warrant uninterrupted operation, error-free output, or that product output satisfies program, professional, legal, or regulatory requirements.
Limitation of liability
To the extent permitted by applicable law, FieldScout and its operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from the service. Any limitation applies only to the extent enforceable and does not exclude liability that applicable law does not permit the parties to limit.
Indemnification
To the extent permitted by applicable law, the Subscriber will defend and indemnify FieldScout and its operators against third-party claims arising from the Subscriber's unlawful content, unauthorized or unsafe use of the service, violation of third-party rights, or material breach of these terms. This section is subject to reasonable notice, cooperation, and control of the defense.
Chapter 06 · Sections 21–24
Communications and updates
Electronic communications
The Subscriber agrees to receive subscription, account, security, legal, and service communications electronically at its provided work addresses or through the service. The Subscriber is responsible for keeping those contacts current.
Changes to these terms
FieldScout may update these terms as the service or its legal and operational requirements change. Updated terms will show an effective and last-updated date. Continued use after an update takes effect constitutes acceptance where permitted; if a Subscriber does not agree, it must stop using the service and cancel before its next billing or renewal.
Force majeure
Neither party is responsible for delay or failure caused by events beyond its reasonable control, except that this section does not excuse payment obligations for service already provided.
Notices and legal contact
Operational notices may be delivered through the service or the Subscriber's current business contacts. Legal notices and questions about these terms may be sent to legal@fieldscouts.ai.