Founder-operated support
Get help from the people building FieldScout.
Tell us what you were trying to complete, what you expected, and what happened. Your request reaches the FieldScout founders and product team directly.
Support by task
Start with what you need to complete.
- Ask for help
Account access
Sign-in, setup link, role, or authorized-access questions.
- Ask for help
Product setup
Agency Lead setup, staff access, your agency's assigned jurisdiction, and rollout questions.
- Ask for help
Billing and paid users
Subscription status, invoices, payment details, cadence, quantity, or user setup.
- Ask for help
Field Documents
Approved source availability or document readiness for your agency's assigned jurisdiction.
- Ask for help
WAP Chat
Source-backed guidance availability, citations, or the current contained-chat state.
- Ask for help
Tools and Building Files
Calculators, lookups, Site Sketch, Walkaround Capture, Building Files, Saved Work, or handoffs.
What to include
Enough detail to reproduce the issue.
- Agency name and affected page or tool
- Approximate time and what you expected
- What happened and a safe screenshot, if useful
- Invoice or event reference for billing—not card details
Security concerns
Use a direct reporting path.
Email support@fieldscouts.ai with the affected surface and what you observed. Do not include passwords, secrets, card details, or unnecessary household information.