Product support
We build FieldScout and we support it. For help with a tool, account access, billing, or saved work, tell us what you were trying to do and what happened. Andrew or Sierra will help you find the next step. The topics below explain which details are useful to include.
Support topics
Start with the closest topic and include the useful details below. For any other tool, send its name, the message shown, and what you expected.
Sign-in, password recovery, setup links, roles, and questions about authorized access.
Useful contextThe sign-in or setup step you tried and the message shown.
Getting started on your own or with an agency, inviting staff, and understanding which jurisdiction is assigned to your account.
Useful contextYour account type, jurisdiction, and the setup step where you got stuck.
Subscription status, invoices, monthly or annual billing, and the number of users on your plan.
Useful contextInvoice reference, monthly or annual plan, user count, and what looks wrong.
Questions about the guidance available in your jurisdiction, a source or citation, or why a tool is not yet available for your account.
Useful contextYour jurisdiction, source or citation, and the message shown.
Starting a Job by address, Field Visit Readiness, Site Sketch, connected results, and named sketches. For offline collection, prepare the visit while connected and wait for device protection to be ready. If entries have not synced, keep the same browser and device; do not sign out or clear storage. Reconnect and open the visit. If a conflict appears, keep your field notes and contact us before discarding work.
Useful contextDevice and browser, save or sync message, connectivity, and action attempted; omit household information.
Field Visit Export review, Assessment Check before submission, the explicit Keep Job or Delete Job choice, or supporting-material handoff.
Useful contextThe check or export step and the result you expected; omit household information.
How we can help
Andrew and Sierra can help with
You and your agency remain responsible for
Security concern
Email security@fieldscouts.ai with the affected page or tool and what you observed. Do not include passwords, secrets, card details, or unnecessary household information.