Chapter 01 · Sections 01–05
Access and authority
Acceptance and agency authority
By purchasing, accessing, or using FieldScout, you accept these terms for yourself and the agency you represent. You represent that you are authorized to bind that agency or have been authorized by it to use the service. If you lack that authority, do not purchase or use FieldScout for the agency.
Back to terms sectionsEligibility and accounts
FieldScout is a business service for Weatherization agencies and their authorized workforce. Account information must be accurate and current. Accounts are individual and may not be shared, transferred, or used to access an agency, jurisdiction, record, or function outside the user's authorization.
Back to terms sectionsPurchased users and account security
The selected quantity is the exact number of purchased users, including the Agency Lead. The agency is responsible for authorized user assignment, credential protection, appropriate permissions, and prompt removal of access that is no longer needed. Notify FieldScout support of suspected account compromise.
Back to terms sectionsService scope and boundaries
FieldScout provides agency workflow, documentation, source, field, planning, evidence, review, billing, and account tools within the capabilities made available to the agency. Features may depend on assigned jurisdiction, verified sources, supported inputs, and configured services. FieldScout is not an emergency service.
Back to terms sectionsOfficial decisions and professional judgment
The agency remains responsible for official program decisions, required approvals, recordkeeping, customer communications, safe work practices, governing manuals, approved audit software, permits and code obligations where applicable, and qualified professional judgment. FieldScout output is support material and must be reviewed before use.
Back to terms sectionsChapter 02 · Sections 06–09
Subscription and payment
Pricing, renewal, and payment
Subscription pricing is the recurring amount shown in the confirmed order. Subscriptions renew automatically at the selected monthly or annual cadence unless canceled before the next billing or renewal. The agency authorizes Stripe to process recurring charges using its selected payment method.
Back to terms sectionsQuantity and cadence changes
Paid-user increases may take effect after an updated price review and explicit confirmation. Reductions and annual-to-monthly changes take effect at renewal. Quantity cannot be reduced below accounts already active or prepared for access. Any changed recurring amount must be shown before confirmation.
Back to terms sectionsTaxes
Displayed subscription prices do not include taxes unless expressly shown. The agency is responsible for applicable taxes, duties, or governmental charges associated with its purchase, except taxes imposed on FieldScout's income.
Back to terms sectionsCancellation and refunds
Monthly subscriptions may be canceled at any time before the next monthly billing. Payments already made are nonrefundable. Annual subscriptions may be canceled at any time before the next annual renewal. No prorated or partial refunds are provided.
Back to terms sectionsChapter 03 · Sections 10–14
Use, ownership, and third parties
Acceptable use
Do not bypass access controls; share credentials; probe another agency's data; disrupt or overload the service; introduce malicious code; reverse engineer except where law does not permit that restriction; upload unlawful or unauthorized content; misuse source material; or use FieldScout for unsafe, deceptive, infringing, or unauthorized decisions.
Back to terms sectionsAgency and customer-work ownership
As between the agency and FieldScout, the agency retains its rights in customer work and other content it submits, subject to applicable law and third-party rights. FieldScout retains its rights in the service, software, product design, documentation, and original materials.
Back to terms sectionsService-processing license
The agency grants FieldScout a limited, nonexclusive license to host, copy, process, transmit, display, and otherwise use agency content only as needed to provide, secure, support, maintain, and improve the service and to meet applicable obligations. This license does not transfer ownership of agency content.
Back to terms sectionsApproved sources and third-party content
Program manuals, approved sources, equipment records, links, and other third-party content remain subject to their own ownership and use terms. Availability or citation does not mean FieldScout owns, endorses, or guarantees that content. The agency must verify current governing material.
Back to terms sectionsStripe and third-party services
Stripe processes checkout, recurring payments, invoices, and billing-portal activity under Stripe's terms and privacy practices. Other integrations and service providers may have separate terms. FieldScout is not responsible for a third party's independent service, content, or availability.
Back to terms sectionsChapter 04 · Sections 15–17
Service operation and account end
Service changes and maintenance
FieldScout may add, change, limit, pause, or retire features for maintenance, safety, security, legal, source-readiness, or operational reasons. Source-backed WAP Chat requires eligible indexed and verified jurisdiction sources and the Admin States switch; that availability does not limit general FieldScout access. No uptime or response-time guarantee is made in these terms.
Back to terms sectionsSuspension and termination
FieldScout may suspend or terminate access for nonpayment, security risk, misuse, legal obligation, material breach, or conduct that threatens people, agencies, data, or the service. The agency may stop using the service and cancel its subscription under the cancellation terms. Provisions that by their nature should survive will continue after termination.
Back to terms sectionsExport and deletion responsibilities
The agency is responsible for exporting records it must retain before access ends. Authorized export or deletion requests are subject to identity, agency authority, security, immutable history, billing, legal, and technical requirements. Termination does not transfer official recordkeeping duties to FieldScout or guarantee immediate deletion of every record.
Back to terms sectionsChapter 05 · Sections 18–20
Risk allocation
Warranty disclaimer
To the extent permitted by applicable law, FieldScout is provided on an as-is and as-available basis. FieldScout disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, and does not warrant uninterrupted operation, error-free output, or that product output satisfies program, professional, legal, or regulatory requirements.
Back to terms sectionsLimitation of liability
To the extent permitted by applicable law, FieldScout and its operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from the service. Any limitation applies only to the extent enforceable and does not exclude liability that applicable law does not permit the parties to limit.
Back to terms sectionsIndemnification
To the extent permitted by applicable law, the agency will defend and indemnify FieldScout and its operators against third-party claims arising from the agency's unlawful content, unauthorized or unsafe use of the service, violation of third-party rights, or material breach of these terms. This section is subject to reasonable notice, cooperation, and control of the defense.
Back to terms sectionsChapter 06 · Sections 21–24
Communications and updates
Electronic communications
The agency agrees to receive subscription, account, security, legal, and service communications electronically at its provided work addresses or through the service. The agency is responsible for keeping those contacts current.
Back to terms sectionsChanges to these terms
FieldScout may update these terms as the service or its legal and operational requirements change. Updated terms will show an effective and last-updated date. Continued use after an update takes effect constitutes acceptance where permitted; if an agency does not agree, it must stop using the service and cancel before its next billing or renewal.
Back to terms sectionsForce majeure
Neither party is responsible for delay or failure caused by events beyond its reasonable control, except that this section does not excuse payment obligations for service already provided.
Back to terms sectionsNotices and legal contact
Operational notices may be delivered through the service or the agency's current business contacts. Legal notices and questions about these terms may be sent to legal@fieldscouts.ai.
Back to terms sections