Authorized agency use
FieldScout is provided for authorized Weatherization agency and program work. Users may access only the agency, jurisdiction, records, and tools assigned to them.
Accounts and access
Agency administrators are responsible for accurate account information, authorized users, credential protection, and prompt removal of access that is no longer appropriate. The primary administrator counts as one paid user.
Billing and cancellation
Monthly and annual subscriptions use the paid-user pricing shown on the Pricing page. Stripe collects payment. Subscriptions renew on the selected cadence unless changed or ended through the available billing path.
Billing changes
Paid-user increases can take effect after a current price review and explicit confirmation. Paid-user decreases and annual-to-monthly changes are scheduled for renewal. Purchased users cannot be reduced below users already active or prepared for access.
Source verification
FieldScout may connect guidance to manuals and approved documents, but users remain responsible for verifying current requirements. FieldScout does not replace agency authority, required approvals, governing manuals, approved audit software, or professional judgment.
Acceptable use
Do not bypass access controls, interfere with the service, upload unlawful material, probe another agency’s data, misuse source documents, or use FieldScout to make unsafe or unauthorized program decisions.
Availability
FieldScout may change, pause, or limit features for maintenance, safety, source readiness, security, or operational reasons. These terms do not promise a specific uptime or response time.
Intellectual property
FieldScout software, product design, and original materials remain the property of their respective owners. Agencies retain responsibility for and rights in their own records, subject to applicable source and third-party rights.
Suspension and termination
Access may be suspended or ended for nonpayment, security risk, misuse, legal obligation, or material breach. Ending access does not transfer official recordkeeping duties from the agency to FieldScout.
Product boundaries
FieldScout is a support and workflow product. It is not the official agency file, governing authority, approved audit software, required professional calculation, or substitute for qualified review. Use remains subject to applicable law and program requirements.
Contact
Questions about these terms may be sent to support@fieldscouts.ai.