Legal
FieldScout collects only the information needed to operate a paid, protected weatherization workspace for authorized agencies and users. Account, billing, source, and support records are handled separately from public website visits.
We may collect public website request details, access requests, account identifiers, agency affiliation, role and permission information, support messages, billing contact information, Stripe checkout or subscription references, source-upload metadata, and records created while using protected FieldScout tools.
We use information to review access requests, provision authorized agency users, operate protected weatherization workflows, process billing through Stripe, provide support, investigate abuse or security issues, maintain audit records, and improve reliability of the service.
Access your workspace records, source uploads, review queues, state context, and administrative workflows stay behind login and authorization. Public pages do not expose agency records or admin-only implementation details.
Payments are processed through Stripe. FieldScout does not store full payment card numbers. Stripe may process payment details according to its own terms and privacy practices.
We do not sell user data. We may share limited information with service providers that help operate hosting, security, billing, email, analytics, support, or storage, and when required for legal, security, fraud-prevention, or compliance reasons.
We use access controls and operational safeguards appropriate for a small paid software service. We keep records as needed for account administration, billing, support, auditability, security, and legal obligations.
For privacy questions, account updates, access changes, or deletion requests, contact support@fieldscouts.ai. For security concerns, contact security@fieldscouts.ai. Do not send passwords, API keys, payment card numbers, or private credentials by email.